OPERATIONAL EXCELLENCE – In my view
The design and performance of integrated systems and processes that create superior strategic, competitive and operational value through speed, flexibility and cross-purpose adaptability – can define Operational Excellence in any given organisation.
Operational Excellence is a methodical approach used to drive an organization toward world-class execution, integrating Operational Excellence concepts, methods and tools into an organization’s operating model, principles, and culture.
Operational Excellence, at the conceptual level can be understood as methodical designing of systems and processes that are integrated to deliver competitive and world class operational value by providing flexible and adaptable methods and tools for functioning.
It might be a bit perplexing to understand the right meaning of Operational Excellence. Let’s try to understand it from the perspective of an organization.
Every organization in the business world has the core focus on delivering quality product/services in time to earn maximum revenue. To achieve more, organizations need to scale and with scaling come the challenge of high level of management. Imagine an organization that wishes to grow many times its revenue and customer base but is completely ignorant about the maturity of its operations! Do you think it can achieve its goals? NO would be the obvious answer to this question.
The way an organization is designed to function defines the scope of growth. An organization with poor structure, systems and processes is destined to find it troublesome to grow beyond a certain point. By any chance if any such organization happens to grow to certain level of success, it will not be able to sustain it without improving the operational capabilities.
The key partners in achieving the operational maturity in any organization are People, Processes and Technology. These three working together can build sustainable and profitable organizations.